Terms of Service
1. About these terms
These Terms of Service explain the conditions for using the wabisabipainting store and purchasing our artwork. “We,” “us,” and “our” refer to our company, operating under the wabisabipainting brand.
Contact: info@wabisabipainting.com.
Please read these terms and our Shipping & Delivery, Returns & Exchanges, and Privacy Policy before placing an order. Mandatory consumer rights remain applicable.
2. Placing an order
To place an order, you must be legally able to enter into the transaction and authorized to use the selected payment method. Please provide accurate contact, billing, and delivery details and check your artwork, size, and framing selection before payment.
By submitting an order, you authorize payment of the total shown at checkout using your selected payment method. Please keep your order confirmation and contact us if any order details are incorrect.
If we cannot fulfill your order, we will explain the issue and refund any amount due. We will not substitute a different artwork or increase the agreed price without your consent.
3. Artwork, images, and sizes
Our oil paintings are hand-painted and made to order. Product images serve as painting references; room images illustrate styling and scale should be judged from the listed dimensions. Subtle brushwork, texture, and screen-related color differences may occur, but the artwork must still match the agreed description and specifications.
For framed artwork, listed dimensions include the outer frame. For rolled canvas, they refer to the painted area and exclude the additional blank border provided for framing or stretching. Framed paintings arrive ready to hang; rolled canvas requires stretching or framing.
For a 2-piece or 3-piece set, check both the overall set dimensions and the “Each” dimensions in your selected option. The selected product option determines the number of pieces and framing included.
4. Custom orders and photo approval
We offer custom colors, sizes, and paintings based on customer-supplied reference images. Before payment for a custom order, we will confirm the specifications, price, production estimate, revision arrangements, and applicable cancellation and return conditions.
When your painting is complete, we will email photos for your approval before shipping. If you do not reply within 7 calendar days after the photos are sent, we will arrange shipment of the completed artwork as ordered. If you have raised a concern or requested changes, we will address it with you rather than treat the order as unanswered.
Requested changes may affect the price or timeline. We will discuss these before making the change. Photo approval does not waive rights concerning damage, defects, or incorrect fulfillment.
5. Prices, currency, and payment
Our store’s base currency is U.S. dollars (USD). Depending on your location and the available payment service, prices may display in a local currency. Review the final amount and payment currency at checkout before paying.
We accept the payment methods shown at checkout, including available credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and Venmo. Availability may vary by device and location.
Prices exclude sales tax; applicable sales tax is calculated and shown before payment. We offer free worldwide shipping and cover import duties and customs clearance fees. If a carrier requests these import charges, contact us before paying.
Offers apply according to their stated conditions. Price changes apply to future orders and do not retrospectively change an accepted order. If a material listing error affects an order, we will explain the issue and seek your agreement to any change or provide the refund required by the circumstances and applicable law.
6. Preparation and delivery
Preparation normally takes 7–10 calendar days after payment, including painting, drying, photo approval, and packaging when approval stays on schedule. Transit normally takes a further 7–10 calendar days after dispatch. The usual combined estimate is 14–20 calendar days; delayed approval, requested changes, holidays, or delivery disruptions may extend it.
Our Shipping & Delivery policy explains tracking, address changes, and delivery problems. If a shipment is confirmed lost in transit, we will replace it at no additional cost or provide a full refund if you prefer. Any replacement must be painted again and follows the preparation and transit arrangements in that policy.
Estimated delivery times do not remove obligations concerning delayed shipment, non-delivery, or remedies under applicable law.
7. Changes and cancellations
To request a change or cancellation, email info@wabisabipainting.com with your order number as soon as possible.
Before painting begins, cancellation receives a full refund. After painting begins and before shipment, cancellation carries a US$50–US$100 labor fee; customer service will discuss and confirm the exact fee and refund amount with you before processing it. Changes may affect price or timing and require agreement before implementation. After shipment, the return rules apply.
The fee does not apply to a confirmed lost-order refund or where you are entitled to a full refund because we cannot ship as promised. Mandatory remedies for damaged, defective, or incorrectly supplied goods remain unaffected.
8. Returns, exchanges, and refunds
Our Returns & Exchanges policy sets out the full process. Eligible returns may be requested within 30 calendar days of delivery and must be mailed within 7 calendar days after approval unless otherwise agreed. Change-of-mind return postage is paid by the customer; eligible returns have no restocking fee. Personalized artwork and the other stated exceptions are excluded from change-of-mind returns.
Please report damage, defects, or incorrect items within 48 hours of delivery. This reporting request does not override mandatory rights or exclude defects that could not reasonably be discovered within that period.
Eligible return refunds are processed within 3 business days of receipt. Refunds not requiring a physical return are processed within 3 business days after agreement. Payments return through the original method; provider posting times and complete conditions are described in Returns & Exchanges. Contact us for the designated return address before mailing anything back.
9. Copyright and customer-provided images
Buying a physical painting does not by itself transfer copyright or commercial reproduction rights. Those rights remain with their lawful owner unless expressly agreed otherwise in writing.
For a commission, provide only reference images you have permission to use. You authorize us to use your submitted material as needed to discuss, create, and fulfill that commission. This does not give us permission to use your personal images for advertising without a separate appropriate permission.
Do not commercially reproduce our website content or another rights holder’s artwork without authorization, except where permitted by law.
10. Website use and privacy
Do not use the store for fraud, unlawful transactions, infringement, unauthorized access, or interference with the service. If you use an account, keep its access details secure and notify us of suspected unauthorized activity.
We may restrict access where reasonably necessary to address misuse or protect security, but this does not remove obligations for existing orders or refunds.
Our Privacy Policy explains how personal information is handled. Acceptance of purchase terms is not consent to optional marketing or non-essential tracking.
11. Responsibility and dispute resolution
We remain responsible for our contractual obligations and duties imposed by applicable law. Nothing in these terms excludes liability or consumer remedies that cannot lawfully be excluded.
If you have a complaint, email info@wabisabipainting.com with your order number and the issue so we can work toward a resolution. Contacting us does not prevent you from using other remedies available under applicable law.
These terms and transactions are subject to applicable law. Consumers retain mandatory protections and access to competent courts available under that law.
12. Updates and contact
We may update the terms displayed on this website for future transactions. The version applicable when your order is accepted continues to govern that order unless a change is required by law or validly agreed with you.
If a provision cannot lawfully be enforced, the remaining terms continue to apply to the extent permitted by law.
For questions about these terms or an order, contact info@wabisabipainting.com.
Related policies: Shipping & Delivery; Returns & Exchanges; Privacy Policy.