FAQs

1. Are your paintings hand-painted?

Yes. All of our paintings are hand-painted and made to order. We take care with every piece, so please allow time for painting and preparation before shipping.

2. Will my painting look exactly like the photos?

Our product images serve as references for your hand-painted artwork. Because each painting is made by hand, subtle differences in brushstrokes and texture are part of the process. Colors may also appear slightly different depending on your screen and lighting. Your painting should still match the design, size, and other details of your order. Once your painting is complete, we will email photos of the finished piece for your approval before shipping. If we do not receive a response within 7 calendar days after sending the photos, we will arrange shipment of the completed painting as ordered. If you would like an adjustment, reply to the email so we can discuss what is possible, any additional cost, and any effect on the timeline before proceeding. Room images are for styling inspiration; use the listed measurements to judge the actual size.

3. Does my painting come framed and ready to hang?

Framed paintings arrive ready to hang. The hanging orientation follows the main product image by default. If you prefer a different orientation, contact info@wabisabipainting.com before shipping so we can confirm and arrange the change. Rolled canvas paintings arrive unframed and need to be stretched or framed before hanging. Please check the format selected before placing your order.

4. How do I choose the right size?

Sizes are listed in inches and centimeters and refer to the format you select:

• Framed paintings: the overall dimensions, including the frame.
• Rolled canvas paintings: the dimensions of the painted area, excluding the additional blank canvas border. We leave extra blank canvas around the artwork for stretching or framing.

Measure your wall space and check your selected size before ordering. For a custom size, contact info@wabisabipainting.com.

5. Can I request a custom size or painting?

Yes. We offer custom colors and sizes, as well as paintings based on your reference image. Email info@wabisabipainting.com with your ideas, preferred dimensions, and any reference images you have permission to use. Before you pay for a custom order, we will confirm the specifications, price, estimated production time, preview and revision arrangements, and applicable cancellation and return terms.

6. When will my order arrive?

Every painting is made to order. Order preparation normally takes 7–10 calendar days after payment, including painting, drying, photo approval, and packaging. Shipping normally takes another 7–10 calendar days after dispatch.

The estimated total delivery time is 14–20 calendar days when preparation and photo approval stay on schedule. Holidays, a delayed reply to your approval email, or requested changes may extend this estimate. If we do not hear from you within 7 calendar days after emailing the finished photos, we will arrange shipment as ordered.

For a date-sensitive order, please contact info@wabisabipainting.com before purchasing. See Shipping & Delivery for details.

7. How much is shipping? Will I pay sales tax or import fees?

We offer free worldwide shipping and cover import duties and customs clearance fees.

If you receive a payment request for import duties or customs clearance from the carrier, please contact info@wabisabipainting.com before paying so we can help resolve it.

Prices exclude sales tax. Applicable sales tax is calculated at checkout and displayed before payment.

See Shipping & Delivery for details.

8. How can I track my order? What if it is delayed?

After your order ships, we will email you a shipping confirmation with your tracking number. You can use that number to track the shipment on the carrier’s website. If your order is overdue, or tracking shows delivered but you cannot find the package, email info@wabisabipainting.com with your order number. We will investigate with the carrier and help resolve the delivery issue.

9. What payment methods do you accept?

We accept credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and Venmo, where available. Available payment options are displayed at checkout and may vary by device and location.

Our store’s base currency is U.S. dollars (USD). Prices may appear in your local currency depending on your location. Please review the final amount and payment currency shown at checkout before paying.

10. Can I change or cancel my order?

To request a change or cancellation, email info@wabisabipainting.com as soon as possible with your order number.

You may cancel for a full refund before painting begins. Once painting has begun, a painting labor fee of US$50–US$100 applies to cancellation. Our customer service team will discuss and confirm the exact fee and refund amount with you before processing your cancellation.

Changes after painting begins may affect the price and timeline; we will discuss these with you before making the change. Address changes after shipping may not be possible. For returns after shipment, see Returns & Exchanges.

The labor fee does not apply when you are entitled to cancel for a full refund because we cannot ship as promised, and does not limit remedies for incorrectly supplied items.

11. Can I return or exchange my painting?

We accept returns and exchanges subject to our Returns & Exchanges policy. Please review the policy for eligibility, deadlines, return shipping costs, refund timing, and any special conditions for personalized orders. To get started, email info@wabisabipainting.com with your order number. Please contact us for return instructions and the designated return address before sending your painting back.

12. What if my painting arrives damaged or I receive the wrong item?

Email info@wabisabipainting.com with your order number and a brief description of the problem. If possible, include photos of the painting and packaging, and keep the packaging while we arrange the next steps. We will review the issue and explain the appropriate replacement, refund, or other resolution. For confirmed transit damage, defects, or our shipping error, you will not have to pay the necessary return shipping costs. Please contact us for return instructions before sending the painting back. Natural brushwork variations do not excuse a damaged item or a painting that materially differs from your order.

13. How should I care for my oil painting?

Keep your painting away from direct sunlight, high humidity, and heat sources. Do not apply water, household cleaners, or solvents to the painted surface. Follow any care instructions included with your order, and contact us if you are unsure how to handle or clean your piece.

14. How can I contact you?

For questions about a painting, custom requests, or an existing order, email info@wabisabipainting.com. If you are contacting us about an order, please include your order number so we can help.