Shipping & Delivery

1. Worldwide shipping

wabisabipainting offers free worldwide shipping. There is no shipping charge for your order.

2. Made-to-order preparation

All of our paintings are hand-painted after an order is placed. Order preparation normally takes 7–10 calendar days after payment, including painting, drying, photo approval, and packaging, provided approval stays on schedule.

Calendar days include weekends. Holidays, additional customization, or a delayed response to the approval email may extend preparation time. Any different production estimate for a personalized order will be discussed before you pay.

3. Your finished painting and approval

When your painting is complete, we will email photos of the finished piece for your approval before shipping. Please review the photos and reply to the email.

If we do not receive a reply within 7 calendar days after sending the photos, we will arrange shipment of the completed painting as ordered. Waiting for your reply can extend the preparation estimate above.

If you request a change, we will discuss its feasibility, any additional cost, and any effect on the timeline before proceeding. If you have already raised a concern or requested a change, we will address it with you rather than treating your order as unanswered.

4. Estimated delivery time

Shipping normally takes 7–10 calendar days after dispatch. Together with order preparation, the estimated total delivery time is 14–20 calendar days when preparation and photo approval stay on schedule.

These are estimates, not guaranteed arrival dates. Holidays, customs inspections, weather, or carrier disruptions may affect transit. For a date-sensitive purchase, contact info@wabisabipainting.com before ordering.

5. Shipping confirmation and tracking

After your order ships, we will email a shipping confirmation with your tracking number. You can use the number on the carrier’s website to follow your shipment. Please also check your spam or junk folder if you cannot find the email.

We ship with UPS, FedEx, or DHL. Your shipping confirmation will identify the carrier handling your parcel.

If tracking is unclear or has not updated as expected, email info@wabisabipainting.com with your order number so we can help.

6. Import duties and sales tax

We cover import duties and customs clearance fees. If a carrier asks you to pay these charges, contact info@wabisabipainting.com before paying so we can help resolve the request.

Product prices exclude sales tax. Applicable sales tax is calculated at checkout and displayed before payment. Sales tax is separate from the import duties and customs clearance fees covered by us.

7. Delivery addresses and unsuccessful delivery

Please check your recipient name, street address, apartment or unit number, ZIP or postal code, and contact details before ordering.

If you need to correct an address, email info@wabisabipainting.com promptly with your order number and the corrected details. We will check whether the change is still possible. Changes after dispatch cannot be guaranteed.

An incorrect address supplied by the customer may result in additional charges for address correction, redelivery, or reshipment. Please contact us to discuss the situation. Our customer service team will explain any applicable charges and confirm them with you before arranging an additional paid service.

If a parcel is returned because it was refused or not collected, contact us so we can review the order and discuss the next steps.

If we supplied the carrier with an incorrect address despite receiving the correct details from you, you will not be charged to correct our error.

8. Delayed or missing shipments

If your order is overdue, email info@wabisabipainting.com with your order number. We will review its status and investigate with the carrier where needed.

If tracking says “delivered” but you cannot find the parcel, check the delivery location and with other members of your household or building reception, then contact us for help.

If your parcel is confirmed lost in transit, we will arrange a replacement at no additional cost to you. If you prefer a refund, we will issue a full refund for the lost order instead.

Replacement paintings are made again after replacement is confirmed and follow the preparation, photo approval, and shipping times described above. If you choose a refund, we process it within 3 business days after agreement, through the original payment method. Payment-provider posting times are described in our Returns & Exchanges policy.

Your rights relating to non-delivery remain subject to applicable law.

9. Damage or incorrect items

Please check your painting after delivery. If it arrives damaged or you receive the wrong item, email info@wabisabipainting.com with your order number and a description of the issue. If possible, include photos of the artwork and packaging, and keep the packaging while we arrange the next steps.

We will review the issue and explain the appropriate replacement, refund, or other resolution. You will not have to pay necessary return shipping costs for confirmed transit damage or our fulfillment error.

Not inspecting the parcel in front of the courier does not, by itself, prevent you from requesting help. Contact us for instructions and the designated return address before sending anything back.

See Returns & Exchanges.

10. Contact us

For questions about preparation, shipping, or delivery, email info@wabisabipainting.com. Please include your order number if you have already placed an order.